Manage customer satisfaction and their complaints
ISO 10002 is to help the organizations for managing the customer satisfaction. It majorly concentrated in providing the guidelines to handle the complaints related to products and services within the organizations. They can turn the unhappy customers to happy and satisfied customers so they can use their inputs to improve the services for future customers. Managing the customer satisfaction is the assortment of care to the customers, resolving the problems in an improved manner, finally receiving and managing the feedbacks.
What is ISO 10002 ?
ISO 10002 follows the customer-focused approach and it includes the activities like the progress of products and services, remain loyal to the customers, continuous improvement which helps to rectify the complaints and to improves the fame of the organization.
Why is ISO 10002 certification good for my business
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